Sometimes you may have a program that is stuck and the red X in the upper right corner will not close it. In this instance, you may have to close it using the Task Manager. Follow these steps to launch the Task Manager.
- Right click on the Taskbar
- Click on “Start Task Manager”
- Click on the stuck program
- Click the End Task button
- Click the End Now button on the box that pops up
This will close all instances of that program that are open.