This is the I. S. Department's central site for your computer solution needs. We hope to better assist you with computer issues you may experience and increase our ability to communicate system issues. Please read the feature list below:
· Each time you submit a request to this system you will get an automatic email with information about your ticket.
· Submit tickets via email! You can submit a help desk ticket by sending your request to support@je.zendesk.com or by selecting the "_Help Desk" contact from your Outlook address book and it will send an automatic response assuring your ticket has been received. You may add attachments to emails, too. It will also send you emails on when we update your ticket. Responses from the help desk staff to your ticket will also be sent to your email. Once your ticket has been resolved you will receive an email showing your ticket has been closed and will offer an option to fill out a satisfaction survey.
· Submit tickets via this web page. You can submit a help desk ticket via this web page by selecting “Submit a request” from the toolbar at the top right of this page. You can even attach files to your request. Once submitted, the usual email notifications will occur.
· Web Links. We have placed the most commonly used web links on the bottom of this page, and every page on this site.
What about ISRequest@johnseastern.com? This email is no longer used by the I.S. Department, however, emails sent to it will automatically forward to the Help Desk.
