These instructions describe how to register with Duo, installing the Duo mobile app on your phone. It is easiest to register with Duo via Citrix. VDI will not automatically register.
Registering with Duo
On a computer connected to WiFi, or outside of a Johns Eastern office, navigate to jecitrix.johnseastern.com.
Enter your VDI login credentials and click “Log On.”
The screen will change to the below. Click “Start setup.”
Click "Continue."
Enter the phone number you’d like to use. Check the box that appears to confirm the number is correct.
Click the type of smartphone you have and click "Continue."
For iPhone users, navigate to the app store and search for “Duo.” When you find the app below, select “GET.”
For Android users, navigate to the play store and search for “Duo.” When you find the app below, select “Install.”
Click "I have Duo Mobile installed."
A QR code appears.
Open the Duo mobile app and you should be prompted to scan the QR code. If not, click the “+” sign at the top right of the screen and scan the code.
Click “Continue to Login” and the page will change.
Logging in to VDI
Close the browser and login to VDI as usual.
Select an authentication method by entering:
- 1 for a push notification
- 2 for a phone call
- 3 for a text message
If you choose option 2 or 3, the field will clear. Enter the passcode that you receive in the same field.
Otherwise, if you selected option 1, you’ll get a notification on your phone. Open the notification and select the approve option in the bottom left.
